Top 10 Must-Have Remote Monitoring & Management Software | RMM Tool

Remote monitoring and management (RMM) tools help manage IT service providers (MSPs) remotely and proactively monitor customer endpoints, networks, and computers. RMM may also be referred to by other names such as remote IT or network management. A small area often called an “agent” is installed on client workstations, servers, mobile devices, and other endpoints to enable remote monitoring management. These agents then communicate information about machine health and status to the MSP.

You can also resolve all the issues remotely by using managed IT services. When one of the RMM tool agents detects or monitors any issue, an alert is shared with MSP to take the necessary action to resolve the problem. These tickets are often categorized by severity, issues, types, etc, which help MSP to prioritize & identify critical or non-critical issues. At their best MSP can easily fix the problems before affecting the work.

In addition, the RMM tools allow IT service providers to manage multiple clients as compared to traditional IT services in a more efficient way. Remote monitoring & management allow technicians to install or update software, manage patches & more. All of these tasks can often be performed from a single unified dashboard. Technicians can manage tasks on multiple computers simultaneously & no longer have to travel from office to office to perform routine maintenance.

Let’s check the list of best RMM Tools to manage & monitor your business performance.

Connectwise Automate

ConnectWise Automate is a famous RMM software that gives you complete control over agents and enables remote access device monitoring across your entire network it offers everything you need to automate, grow, manage, and secure your business.

Benefits of Connectwise Automate RMM Tools

• Easily integrate with other software
• Easily handle numbers of users
• Setup & create group to manage PC’s
• Single source of monitoring & reporting from remote control session

Ninja One

NinjaOne evaluates, identifies, and moves patches automatically to improve compliance and security. It is used to build parts of Android, and LLVM and can be used in many other projects because of Cmake’s Ninja backend.

Key Features

• Enable IT team to manage, secure & support all their devices, wherever they are.
• Easy to learn & implement.
• Lots of customization features & options to manage workstations and servers in required environments.
• Reasonable price.

SolarWinds

SolarWinds RMM is the best RMM that manages, monitors, and secures the network from a consolidated web-based console. It quickly detects, diagnoses, and resolves network performance problems. Automatically discover paths and nodes through ICMP, SNMP, and WMI protocols and acquire an overview across devices and vendors.

Key Features

• Hybrid cloud setup & fast recovery
• Multiple device support
• Easy-to-use IT service management (ITSM) Platform

Pulseway

Pulseway is a mobile-first remote management software, that provides a complete view across your network, outlook operational data to servers, VMs, network devices, and more while resolving through the same interface.

Key Features

• Reduce downtime
• Powerful & user-friendly
• Immediate access to resolving issues

SuperOps

SuperOps empowers professionals to stay updated and take control of their client assets, with an automatic scanning feature. Can organize software bundles that can be used for different clients, automatically install them on their assets, and manage them.

Key Features

• Allow to create customized tasks with real-time alerts
• Real-time monitoring capabilities
• Proactive management of device error
• Build & maintain inventory of all device

Datto

Datto is a free RMM that remotely secures, manages, and monitors endpoints to reduce costs and improve network efficiency. It helps the users by providing backup, recovery, and business continuity for local, virtual, and cloud workloads.

Key Features

• Automated monitoring
• Ransomware detection
• Multi-tenant view
• Workflow & patch management

Manage Engine

Manage Engine is an IT Operations and Service Management Software, that simplifies the management of all types of devices, both traditional and modern. It is a RMM software meaning. It’s a one-stop solution that provides complete visibility into clients’ networks from a single console.

Key Features

• Manage all components of IT operations
• Manage on-premises & cloud-based workflow
• Monitor network assets, clients, human resources, and all management operations on a centralized unit

Auvik

Auvik is a great compliment to the traditional RMMs. It is cloud-based network management and remote monitoring free software that gives users insight into the networks they manage and automates complex and time-consuming network tasks. Auvik TrafficInsights shows who is on the network, which apps they use, and where their traffic is going.

Key Features

• High visibility
• Real-time troubleshooting
• Easily identify network issues & generate map automatically

Kaseya VSA

Kaseya VSA is a superior RMM software for IT pros. It is armed with advanced features like automation and integration. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance, and reporting.

Key Features

• Monitor, manage & secure the entire IT ecosystem.
• Improve service delivery & increase IT efficiency.
• Provide a single framework.
• Unified backup.

Atera

Atera offers threshold profiles, which take action based automatically on a trigger. It automates manual and repetitive tasks by setting IT automation profiles and assigning them to different devices. It makes remote support technology available for every IT service, from minimal MSP operators to the entire internal IT department.

Key Features

• Real-time monitoring of system & performance
• Ability to proactively identify issues in IT infrastructure
• User-friendly

In Conclusion, From faster support to more efficient troubleshooting, RMM offers MSPs and their customers a range of benefits, you can take advantage of your extra time and focus on your business while professionals make sure that the user’s systems are working properly. Whether you are building a new business or looking for ways to optimize your ongoing business, RMM should be a part of your strategy.