Building the Standard

Managed Service Provider in North Carolina

As the digital landscape becomes increasingly complex, ensuring your IT infrastructure is robust and efficient is vital to your business’s growth. Epoch IT is committed to being North Carolina’s top Managed Services Provider (MSP), delivering complete IT solutions that optimize your technology’s performance.

Whether you run a small business or a large corporation, our managed IT services offer the reliability and expertise required to navigate today’s IT complexities, covering everything from proactive maintenance to comprehensive security, allowing you to concentrate on business growth.

Benefits of Managed IT Services

Cost Efficiency: Save money with managed services that fit your budget.
Industry Expertise: Rely on our experienced team for expert IT solutions.
Robust Security: Protect your North Carolina business with comprehensive security measures.
Productivity Gains: Enhance your operational efficiency and reduce downtime.
Scalable Options: Easily adjust IT services to match your company’s growth.
Focus on Core Activities: Let us handle IT so you can concentrate on your business goals.
Proactive Management: Avoid problems with ongoing preventive maintenance.
Access to Innovations: Benefit from the latest technological advancements.

Our Managed IT Services

At Epoch IT, we build the standard for managed IT services, security, and cloud solutions in North Carolina. Our offerings include:

Network Management

Overseeing and maintaining network infrastructure.
Guaranteeing peak performance and continuous uptime.
Proactively detecting and addressing potential network issues.

Cloud Services

Assisting with the transition to cloud platforms like AWS, Azure, and Google Cloud.
Managing and optimizing cloud resources and services.
Ensuring scalability and efficient use of resources.
Handling data storage, backup solutions, and disaster recovery.

Help Desk and Technical Support

Providing 24/7 assistance for IT-related concerns.
Offering remote and on-site problem resolution.
Delivering user training and technical guidance.

Security Management

Setting up firewalls, antivirus programs, and intrusion detection systems.
Conducting regular security audits and identifying vulnerabilities.
Managing security patches and updates.
Implementing data encryption and backup strategies.

Data Backup and Recovery

Implementing automated backup systems.
Conducting regular tests to verify backup integrity.
Developing and executing disaster recovery plans.

Hardware Management

Procuring, installing, and configuring hardware.
Performing regular maintenance and hardware upgrades.
Managing warranties and repairs for hardware equipment.

Software Management

Handling software installations, updates, and patching.
Managing software licenses and ensuring compliance.
Monitoring application performance to ensure smooth operation.

Compliance and Auditing

Ensuring compliance with industry regulations such as HIPAA and GDPR.
Conducting routine audits and generating compliance reports.
Developing and enforcing policies to maintain regulatory standards.

Why Choose Epoch IT for Managed Services in North Carolina?

Cost Efficiency

Epoch IT’s managed services in North Carolina offer substantial cost efficiency. By outsourcing your IT operations to us, you can lower your expenses compared to maintaining an internal IT team, with clear and predictable monthly costs.

Technical Expertise

Our experienced team brings a deep understanding of IT and stays up-to-date with the latest technologies. We ensure your systems are secure and current with best practices.

Adaptable Scalability

Epoch IT offers flexible managed services that scale with your North Carolina business, accommodating growth without requiring large investments in new infrastructure.

Regular Maintenance

Our proactive maintenance approach, including continuous monitoring, ensures your IT systems run optimally and reduces the chance of unexpected problems.

Core Business Focus

Entrust Epoch IT with your IT needs and concentrate on driving your business forward while we manage and enhance your IT systems.

Top-Tier Security

Security is paramount for us. Epoch IT employs rigorous measures, such as real-time monitoring and encryption, to protect your business from cyber threats.

Enhanced Productivity

With Epoch IT’s proactive approach, you experience less downtime and increased efficiency, as we address potential problems before they disrupt your business.

Latest Tech Access

Epoch IT keeps you ahead of the curve in North Carolina with access to cutting-edge technology, from cloud computing to advanced security solutions.

Community Reviews

Building the standard for community satisfaction.

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Rey

The best service possible! The staff is really down to earth and quick to reply. Great deal for the quality you get. Procured a battery as well as replaced a laptop battery for me with turnaround 2-3 days :D I will definitely be back if I have any more issues.

Brian

All computer repairs, diagnosis, custom builds, Etc they do amazing work. Highly recommended 10/10

YoRamses

Great service! Very friendly and provides excellent support will visit them again in the future!

brooklynmotorworks

Friendly, accessible, professional, and fast. Fantastic customer service.

Jeffrey L.

These guys are INCREDIBLE and FAST. I spilled water on my laptop, brought it in that morning. By the evening I had a fully working device, cleaned out fan, and a faster laptop. Well worth it! Can’t recommend them more.

When technical issues arise, they help us to resolve them promptly, professionally, and always with a pleasant interaction. We value Vermont Panurgy (now Epoch) and have no hesitation in recommending them to other small businesses.

Thank you to you and your staff for keeping our computers and communications running. Couldn’t have made it without you.

Our Technology Partners

Building the standard for community partnerships in North Carolina.

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Frequently Asked Questions

How Does Managed IT Support Help Businesses Save on Costs?

With Managed IT Support, North Carolina businesses benefit from lower operational costs by outsourcing their IT needs. Our services offer predictable pricing and reduce the need for expensive in-house IT staff, helping you save money.

What Kind of IT Support Do Businesses Receive from Managed Services?

North Carolina businesses can expect 24/7 IT Support from our managed services. We provide remote troubleshooting, on-site visits when necessary, and continuous monitoring to ensure your IT systems operate without interruptions.

How Can Managed IT Services Scale with My Business Growth?

Our Managed IT Services in North Carolina are designed to grow with your business. As you expand, we adjust our services to meet your increasing IT needs, ensuring seamless scalability without major disruptions.

Why Should GrowingCompanies Consider Managed IT Services?

Managed IT Services provide North Carolina companies with scalable and proactive management of their IT infrastructure, reducing downtime and enhancing security. This approach allows businesses to focus on core operations while leaving IT complexities to experts.

How Do Managed IT Services Improve Security?

Our Managed IT Services offer enhanced security measures for North Carolina businesses, including real-time monitoring, regular security updates, and comprehensive threat protection. These services help safeguard your business from potential cyber attacks.

What IT Services Are Included in Your Managed IT Solutions?

Our Managed IT Services include a wide range of solutions, such as network management, cybersecurity, data backup, disaster recovery, and cloud services. We customize these services to meet the specific needs of your business.

How Does Managed IT Support Differ from Traditional IT Support?

Managed IT Support in North Carolina is proactive, focusing on preventing issues before they arise, whereas traditional IT support is typically reactive. This proactive approach leads to fewer disruptions and better overall IT performance.

Are Your Managed IT Services Tailored to North Carolina-Specific Compliance Requirements

Absolutely! Our Managed IT Services are specifically designed to meet North Carolina’s regulatory requirements. We ensure that your business remains compliant while delivering top-quality IT support and solutions.

Building the Standard

Contact Epoch