Tag Archive for: cybersecurity

managed IT services

Managed IT Services in Allentown, PA: What Local Businesses Need to Know

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managed IT services

If you’re running a business in Allentown—or anywhere in the Lehigh Valley—you know how fast things can move. Tech issues? They don’t wait. And they definitely don’t fix themselves. That’s where we come in. At Epoch, we provide Managed IT Services in Allentown, PA, built specifically for small and mid-sized businesses that need fast, reliable support—without the hassle.

Whether you’re based in Allentown, Bethlehem, Easton, or just nearby, we’re already helping businesses like yours stay secure, stay online, and stay focused on the work that matters.

What It’s Like to Work With Us

We’re not just a remote helpdesk. We’re local, and we show up when it counts.

We don’t wait for something to break. We watch for early signs of trouble and handle issues before they get worse.

And we don’t make things more complicated than they need to be. If something’s wrong, we fix it—and we explain it clearly.

Already have an internal IT person? Great. We can take care of the day-to-day support, fill in the gaps, or handle the behind-the-scenes stuff they don’t have time for.

What Epoch IT Actually Does

Our Managed IT Services in Allentown, PA, cover everything a growing business needs to stay protected and productive:

  • Monitor and maintain your network
  • Set up backups and make sure they actually work
  • Keep your systems secure with real-time threat protection
  • Manage your cloud services and storage
  • Support your team with on-call troubleshooting
  • Keep your hardware and software updated and running
  • Help you stay compliant with industry regulations
  • And step in fast when something unexpected happens

What Sets Us Apart from Other IT Services Companies

We bring more than just tools—we bring real experience and proven results. With 70+ years of combined IT and training expertise, we know what it takes to keep your business running. Our clients seem to agree: with over 96% positive reviews on Google, we’ve become a go-to IT partner for businesses throughout Pennsylvania.

We also work with top technology providers to make sure you’re always getting the best resources and solutions. And if you want to take your team’s skills to the next level, we’ve got you covered there too. Our training services go beyond the basics, offering live online or on-site classes in everything from PC applications and technical skills to leadership development, web and graphic design, and security awareness.

Serving Allentown and Beyond

Even though we’re based here, we work with businesses across the Lehigh Valley and surrounding areas. Our team is built to scale with you—whether you’re a five-person office or a growing company with more complex needs.

Let’s Chat

You don’t have to figure it all out on your own—and you don’t have to overpay for support that doesn’t really fit. We’ll meet you where you are and help you build a tech setup that works. Simple as that.

Either fill out this form on our contact page or call 877-483-7624.

Old vs new Outlook interface comparison screenshot

New Outlook vs Old Outlook: What’s Changed and What You Need to Know

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Microsoft Outlook has long been the go-to email and calendar app for both pros and casual users. In this post, we compare the new Outlook with the classic version, so you can see what’s changed and what stayed the same.

Microsoft just released a big Microsoft Outlook update in Microsoft 365. If you want every detail straight from the source, check out Microsoft’s feature-comparison page. Here, we’ll highlight the key points:

  • What’s new in the new Outlook vs old Outlook experience
  • Which version might be right for you
  • How our Managed IT Services can keep Outlook running smoothly

Cleaner Design & UI: Modern Microsoft 365 Email Interface

New Outlook vs Old Outlook comparison interface screenshot

 

Old Outlook had a ribbon full of buttons—powerful, but busy and sometimes overwhelming. The new Outlook looks more like the web or mobile version. It has clean lines, fewer menus, and more white space.

Why it matters: If you like a simple layout, the new Outlook feels lighter and less cluttered.

Faster Performance with Cloud Infrastructure & IT Support

Old Outlook can feel slow. It takes longer to start up if you have a large mailbox or many add-ins. The new Outlook is a web-based app. It uses cloud computing to sync mail faster and load pages quickly.

Why it matters: If performance frustrates you, the new version is noticeably snappier.

Add-ins & Compatibility: Expert IT Consulting Tips

Old Outlook: Supports legacy COM add-ins that many businesses still need. The new Outlook uses modern web-based add-ins. These are more secure but don’t cover every old tool yet.

Why it matters: If your team relies on older add-ins, stick with the classic version for now.

Feature Comparison for Power Users: IT Helpdesk Insights

Below is a quick comparison of key features. Classic Outlook still wins in some areas:

Feature Classic Outlook New Outlook
PST/OST File Support ✅ Yes ❌ No
Offline Access ✅ Yes ⚠️ Limited
Multiple Profiles ✅ Yes ❌ No
Shared Mailboxes ✅ Full Support ⚠️ Partial
Calendar Functionality ? Advanced ? Basic

Why it matters: Power users—especially those who work offline or with multiple profiles—may want to stay on the classic version a bit longer. If you need help, our IT helpdesk and tech support can guide you through the pros and cons.

Reliable Cross-Device Sync: Leveraging Cloud Services

One goal of the new version is a consistent feel on Windows, Mac, and the web. Because it’s cloud-based:

  • Your inbox and calendar stay in sync on every device.
  • You won’t miss an important email if you switch from desktop to phone.

Why it matters: If you hop between devices often, the new Outlook saves time and headaches.

Learn more about our Cloud Services and Managed Cloud Services to stay connected and secure across every platform.

Settings & Customization: Business IT Support Guide

Old Outlook buried tons of settings in deep menus. You could tweak almost anything, but it took time to find the right option. New Outlook offers easier access to the most-used settings, though not all advanced options have made the move yet.

Why it matters: If you love custom layouts, rules, or multiple profiles, classic Outlook still has the edge. Our Managed IT Services can help set up your preferences in either version and ensure your team stays productive.

Should You Switch? IT Outsourcing & Managed IT Advice

You are… Try the new Outlook?
A casual user âś… Yes
Prefer minimal, clean apps âś… Yes
Depending on legacy tools ❌ Not yet
Nervous about learning a new interface ✅ It’s easy


Final Thoughts: Managed IT, Remote Support & Your Email Environment

The new Outlook vs old Outlook debate boils down to this: Microsoft built the new version with performance and accessibility in mind, but not every feature has made the transition.

If you’re managing VPN issues, cloud access, or remote workers, having an experienced MSP (Managed Services Provider) can make the switch easier and help you avoid disruptions.

Whether you’re ready to embrace the latest Microsoft 365 experience or prefer the comfort of the classic version, Epoch is here to support you with expert computer support, proactive cybersecurity, and reliable remote support—wherever you work. Contact us today!

Cybersecurity concept image representing data protection and regulatory compliance

Why Patch Management is Crucial for your System’s Security

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Staying one step ahead of security risks means consistently identifying and implementing necessary updates. For this reason, patch management is vital to a strong cybersecurity strategy in any business.

So, What is Patch Management?

Patch management ensures that software vulnerabilities are quickly identified and addressed. Unpatched systems are prime targets for cyberattacks, as they often provide a gateway for malware, ransomware, and other malicious threats to exploit weaknesses. These risks can be easily minimized through regular patching. It ensures that all applications, operating systems, and network devices are up to date with the latest security fixes.

This proactive approach not only strengthens a company’s defenses but also helps maintain compliance with industry regulations. Some regular software updates are mandated to protect sensitive data.

In addition to enhancing security, patch management improves system performance and reliability. Unpatched software may experience bugs, performance issues, and compatibility problems that could negatively impact business operations. By keeping systems current, businesses can reduce downtime, increase efficiency, and ensure that their technology infrastructure is running smoothly. Furthermore, a robust patch management process also helps businesses avoid potential financial losses from data breaches or system outages, which can be costly in terms of both remediation efforts and reputational damage.

Key Reasons Why a Business Needs Patch Management:

  1. Security: Protects against vulnerabilities that could be exploited by cybercriminals.
  2. Regulatory Compliance: Helps meet industry standards and legal requirements for data protection.
  3. System Performance: Enhances the performance and stability of software by addressing bugs and compatibility issues.
  4. Risk Mitigation: Reduces the likelihood of expensive data breaches, system outages, and operational disruptions.
  5. Cost Efficiency: Prevents costly repairs and loss of productivity due to unaddressed security threats.

In fact, approximately 80% of businesses that experienced a breach or failed an audit could have prevented it with patch management or a configuration change. 

system hacked two people upset at computer

Do I Need to Do This Myself?

You don’t have to do this alone. Managed service providers (MSPs) play a vital role in this process by monitoring new patches and deploying them systematically to all relevant devices. This consistent approach:

  • Minimizes disruption
  • Maintains security across the network
  • Is scheduled at optimal times to avoid interrupting business operations. 

Having an MSP also allows you to discuss the best software changes you might need, when to make them, and how to get your employees to adopt the latest changes positively. In a survey, 58% of business respondents said they run on legacy systems and software that no longer receive supported updates and security patches. If this sounds like you, then your business is at increased security risk. You are not alone; 72% also responded that “security patching is hard because it could break stuff,” which is why you need an expert MSP team by your side.

What If My Business Has Specific Laws and Regulations to Follow?

For businesses that must comply with GDPR (General Data Protection Regulation) or HIPAA (Health Insurance Portability and Accountability Act), patch management is essential to ensure both data security and regulatory compliance. These regulations mandate that businesses protect sensitive personal or health-related data from unauthorized access, breaches, or misuse. Unpatched software vulnerabilities can serve as entry points for cyberattacks, risking data breaches and non-compliance with the strict security requirements of GDPR and HIPAA. Regular patching helps mitigate these risks by addressing known vulnerabilities and ensuring that all systems meet the necessary security standards.

Additionally, both GDPR and HIPAA require organizations to demonstrate a commitment to safeguarding data through proactive security measures. A well-implemented patch management strategy provides a clear audit trail, showing that the business is taking appropriate actions to address potential threats and maintain a secure environment. Failing to stay up-to-date with patches could result in hefty fines, legal consequences, and reputational damage for the organization.  Therefore, patch management is an indispensable part of maintaining compliance with these regulations.

By working with an MSP to manage updates, businesses can ensure that their technology is not only secure but also aligned with best practices and regulatory requirements, enabling them to operate safely and efficiently. 

How Do I Asses My Businesses Patch Management and Security?

Reach out to us at Epoch today to learn how you and your company can benefit from our MSP services. Remember that patch management is crucial for a business’s cybersecurity. We can’t wait to support your growth and security!Â