What do managed IT services include for small businesses?
Managed IT services cover everything your business needs to keep its technology running smoothly—from network monitoring and cybersecurity to cloud support, data backup, and help desk assistance. At Epoch, our outsourced IT management solutions ensure your systems are protected, your team gets support fast, and your technology is ready to scale as your business grows.
How do I choose the right managed IT provider?
Look for an IT partner that’s responsive, transparent, and proactive. The right managed service provider offers both on-site and remote support, clear communication, and a customized approach to your business needs. Epoch IT delivers all that and more—proactive IT solutions tailored to your needs, reliable, and built to keep your systems running without interruption.
What’s the difference between managed IT services and break-fix support?
Break-fix IT means waiting until something breaks before calling for help. Managed IT is different—it’s proactive. We continuously monitor your systems to prevent issues before they cause downtime. With Epoch, you get 24/7 managed IT support, better security, and predictable costs without surprise repair bills.
How does outsourced IT support work for small and mid-sized businesses?
Outsourced IT provides small and mid-sized businesses with a dedicated team of experts, eliminating the overhead of hiring in-house staff. We handle everything from cybersecurity and cloud management to troubleshooting, maintenance, and upgrades so your team can stay focused on core business operations. It’s cost-effective, scalable, and designed for long-term success.
What kind of cybersecurity protection is included in your managed services?
Every managed IT plan from Epoch includes layered cybersecurity protection. We utilize firewalls, antivirus software, intrusion detection systems, encryption, and regular vulnerability scans to safeguard your data and systems. Our proactive approach minimizes risks and keeps your business protected from evolving digital threats.
Do you offer emergency or after-hours IT support?
Yes. We provide 24/7 emergency IT support for urgent issues. Whether it’s a system outage, network failure, or critical application crash, our team is always ready to respond (day or night) to keep your operations running smoothly.
Do you offer support outside of your local area?
Absolutely. While we provide on-site services in specific areas, we serve the following states: North Carolina, Delaware, Pennsylvania, Massachusetts, Maryland, New Jersey, and Vermont. Our remote IT support and management tools enable us to assist businesses anywhere, ensuring our technicians can monitor, maintain, and protect your systems with the same high level of care.
What makes Epoch different from other IT service providers?
We combine technology expertise with real human support. At Epoch, you get a dedicated managed service provider that communicates clearly, acts quickly, and prioritizes your business goals. Our proactive IT services are designed to prevent problems before they start—so your team stays productive, secure, and supported.
