What do managed IT services include for small businesses?
Managed IT services cover everything your business needs to keep its tech running smoothly. That includes network monitoring, cybersecurity, cloud support, data backup, and help desk help when needed. At Epoch, we offer end-to-end IT support designed for small and mid-sized businesses, whether you’re based in the Lehigh Valley or working remotely. We make sure your systems are protected, your team can get help fast, and your setup can grow with you.
What’s the difference between managed IT services and break-fix support?
Break-fix is exactly what it sounds like—you wait until something breaks, then call for help. Managed IT services are the opposite: we’re constantly monitoring and maintaining your systems to catch problems before they cause downtime. With Epoch, you get 24/7 support, better security, and a more reliable setup overall, without the surprise bills that come with break-fix IT.
How does outsourced IT support work for small businesses?
Outsourcing your IT means you get a full team of experts without needing to hire them all in-house. We handle everything, from troubleshooting and updates to cybersecurity, cloud services, and more. At Epoch, we work with small businesses that want reliable, cost-effective support that grows with them. It’s less stress, more coverage, and a smart way to scale your tech.
What kind of cybersecurity protection is included in your managed services?
Every managed IT plan at Epoch includes built-in cybersecurity you can count on. We use firewalls, antivirus software, intrusion detection, encryption, patching, and regular vulnerability scans to keep your systems safe. Whether you’re handling sensitive data or just want to avoid downtime, we make sure your business is protected from the latest threats.
Do you offer emergency or after-hours IT support?
Yes! We’re here 24/7 for urgent issues. If your network crashes in the middle of the night or a critical tool goes down early in the morning, you won’t be left waiting. Our team is always on call to make sure your systems stay up and running, whenever you need us.
What makes Epoch different from other IT service providers?
We keep things simple, fast, and human. At Epoch, you get a local team that shows up when needed, answers your questions clearly, and solves problems before they turn into headaches. We’re not just another IT vendor—we’re your partner in keeping your systems secure and your business running smoothly.
