Managed IT

Building the Standard

Managed IT Services in Allentown PA

Looking for managed IT services in Allentown PA that are fast, secure, and built for small businesses? At Epoch IT, we deliver comprehensive outsourced IT support, business IT services, and cloud solutions tailored to your needs. As one of the leading IT service providers in Allentown, our team specializes in managed IT support across the Lehigh Valley, including Bethlehem PA and surrounding areas. Whether you need full network monitoring, helpdesk support, or cybersecurity, we’re your trusted partner for outsourced IT services in Allentown and beyond.

Managed IT Benefits

Cost Efficiency
Expertise and Experience
Enhanced Security
Increased Productivity
Scalability
Focus on Core Business
Proactive Maintenance
Access to Latest Technology

Managed IT Services

Building the standard for Managed IT.

Network Management

Monitoring and maintenance of network infrastructure.
Ensuring optimal performance and uptime.
Proactive identification and resolution of potential issues.

Security Management

Implementation of firewalls, antivirus, and intrusion detection systems.
Regular security audits and vulnerability assessments.
Security patch management and updates.
Data encryption and backup solutions.

Cloud Services

Migration to cloud platforms (e.g., AWS, Azure, Google Cloud).
Management of cloud resources and services.
Scalability and resource optimization.
Data storage, backup, and disaster recovery.

Help Desk and Technical Support

24/7 support for IT-related issues.
Remote and on-site troubleshooting.
User training and assistance.

Data Backup and Recovery

Automated backup solutions.
Regular testing of backup integrity.
Disaster recovery planning and execution.

Software Management

Software installation, updates, and patch management.
License management and compliance.
Application performance monitoring.

Hardware Management

Procurement, installation, and configuration of hardware.
Regular maintenance and upgrades.
Warranty and repair management.

Compliance and Auditing

Ensuring adherence to industry regulations (e.g. HIPAA, GDPR).
Regular compliance audits and reporting.
Policy development and enforcement.

Managed IT Services

Building the standard for Managed IT.

Consulting and Strategy

At Epoch, we specialize in providing tailored IT solutions to drive your business forward. Our dedicated team will consult, evaluate, strategize, and design a personalized IT roadmap specifically for your business needs. We prioritize keeping your systems up-to-date and secure, ensuring seamless operations for your organization.

Our professional IT-managed service consultants can provide you with an extensive variety of business management tools that keep you moving smoothly, including VoIP phone systems, and dedicated internet service

Architecture and Design

Whether you are a new company or updating your existing infrastructure, Epoch can help with the planning and design of your business’s IT solutions. Our talented engineers are experts in creating and executing computer systems, software and hardware setups, network improvements, security upgrades, data protection strategies, virtualization options, cloud services, cloud-based VoIP services, and more. Rely on Epoch to enhance your IT infrastructure for optimal efficiency and performance.

Virtualization

Virtualization is an important design approach that greatly enhances stability, streamlines management, reduces power usage and decreases hardware and software expenses. At Epoch, our expertise lies in developing, combining, and implementing servers and storage in a cost-efficient and efficient design to guarantee maximum accessibility, redundancy, and performance. Our IT solutions for virtualization are customized to boost efficiency, increase uptime, enhance user satisfaction, and drive cost savings in different industries.

Office Relocation

Effortlessly move or grow your IT infrastructure to a different place while experiencing little interruptions and downtime. Our team of committed IT solution specialists guarantees the secure transfer of your important assets, such as IT equipment, system hardware, and servers. If you are relocating to a different city or state, Epoch’s expert IT solution service ensures a meticulous approach to managing your office infrastructure, which includes removing and reinstalling IT equipment.

Project Services

Epoch provides a specialized group of professionals to assist with your major projects or executions, guaranteeing successful results with innovative technology, effective communication, and top-notch methods. Our skilled project managers are prepared to assist you in reaching your objectives by assigning a specialized team to each project, ensuring high-quality results. Epoch works closely with clients to provide complete solutions, prioritizing planning and adaptability to ensure efficient and successful outcomes.

IT Automation

Automation is crucial in enhancing value within contemporary businesses and IT organizations in the digital era. The professionals at Epoch Solutions are adept at assisting your organization in developing an IT infrastructure automation strategy and roadmap that enhances efficiency and fosters a superior user experience, ultimately leading to increased customer satisfaction and the creation of fresh business prospects.

Network and Infrastructure Support

The network serves as the core of your IT infrastructure, bringing together all aspects of your business by linking users, systems, devices, and other components. A dependable network-managed services infrastructure is essential for enhancing performance and enabling digital connectivity. Epoch networking experts possess the expertise to create, construct, implement, and provide comprehensive assistance for various network infrastructure solutions.

Helpdesk

Epoch offers top-notch 24×7 remote IT helpdesk support, and technical support solutions to empower businesses across the United States. We assist numerous dedicated employees and end users in completing their tasks efficiently, free from the burden of dealing with time-consuming computer and network issues. Through our round-the-clock help desk support services, your team can focus on excelling in their respective roles.

Cloud Monitoring

Epoch’s cloud and infrastructure monitoring services guarantee the uninterrupted operation of your workloads, applications, and infrastructure. Our offerings encompass a wide range of services including monitoring, compliance reporting, patching, troubleshooting, and continuous operational insights. Our team of specialists located in the USA is available round the clock to provide immediate incident response.

Mobile Device Support and Sync

Mobile device management allows for the supervision of a wide range of devices, such as iPhones, iPads, Androids, and Windows phones. This mobile sync functionality also grants control over the security of these mobile devices. Epoch possesses expertise in establishing and centrally managing settings and policies for all mobile devices and supported applications within your organization. In the unfortunate event of a device being stolen or lost, we can remotely erase the device and eliminate any company or personal data.

Patch and Asset Management

Most cyber-attacks take advantage of known weaknesses that can be prevented by better installing updated software. The Epoch automated patch deployment system offers a complete picture of your security dangers by finding systems missing updates and speeding up the updating process, lowering your risk from cyber threats. Gain trustworthy, expert updating help to make sure all your devices, operating systems, and programs from other companies regularly get the newest software and security fixes.

Server Management

Epoch Server Management offers the necessary tools and knowledge to assist with your hybrid infrastructure, encompassing physical, virtual, and cloud server technologies. Our managed server services are provided through our Enterprise Operations Center (EOC), which aims to enhance IT operations by simplifying the management of computing environments. Our qualified team helps to optimize the performance of the website, database & network at their highest performing level. We also offer incident management, patch management, and remediation services.

Community Reviews

Building the standard for community satisfaction.

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Rey

The best service possible! The staff is really down to earth and quick to reply. Great deal for the quality you get. Procured a battery as well as replaced a laptop battery for me with turnaround 2-3 days :D I will definitely be back if I have any more issues.

Brian

All computer repairs, diagnosis, custom builds, Etc they do amazing work. Highly recommended 10/10

YoRamses

Great service! Very friendly and provides excellent support will visit them again in the future!

brooklynmotorworks

Friendly, accessible, professional, and fast. Fantastic customer service.

Jeffrey L.

These guys are INCREDIBLE and FAST. I spilled water on my laptop, brought it in that morning. By the evening I had a fully working device, cleaned out fan, and a faster laptop. Well worth it! Can’t recommend them more.

When technical issues arise, they help us to resolve them promptly, professionally, and always with a pleasant interaction. We value Vermont Panurgy (now Epoch) and have no hesitation in recommending them to other small businesses.

Thank you to you and your staff for keeping our computers and communications running. Couldn’t have made it without you.