Network Operations

Building the Standard

Our extensive range of services as a managed service provider for network operations in Allentown encompasses a cutting-edge antivirus and intrusion protection system, specifically crafted to safeguard your network and data, ensuring the security of your valuable information.

Network Operations Services

Building the standard for Network Operations.

Network Monitoring

Continuous monitoring of network performance and availability.
Identification and resolution of network issues.
Traffic analysis and bandwidth management.

Security Monitoring

Real-time monitoring of security events and incidents.
Threat detection and response.
Monitoring of firewalls, IDS/IPS, and other security devices.

Incident Response

Immediate response to security incidents and breaches.
Containment, eradication, and recovery procedures.
Incident documentation and reporting.

Vulnerability Management

Regular vulnerability scanning and assessments.
Patch management and updates.
Risk analysis and mitigation strategies.

Threat Intelligence

Collection and analysis of threat intelligence data.
Proactive identification of emerging threats.
Integration of threat intelligence into security operations.

Compliance Management

Ensuring adherence to regulatory requirements (e.g. PCI-DSS, HIPAA).
Regular compliance audits and reporting.
Policy development and enforcement.

Log Management

Collection and aggregation of logs from various sources.
Log analysis and correlation.
Retention and archiving for compliance and forensic analysis.

Security Information and Event Management (SIEM)

Implementation and management of SIEM solutions.
Real-time analysis of security alerts generated by network hardware and applications.
Correlation of events from different sources to identify security threats.

Performance Optimization

Analysis and optimization of network performance.
Load balancing and traffic shaping.
Ensuring optimal resource utilization.

Disaster Recovery and Business Continuity

Planning and implementation of disaster recovery strategies.
Regular testing of recovery procedures.
Ensuring minimal downtime and data loss in case of disasters.

Endpoint Security Management

Monitoring and managing endpoint devices (e.g. desktops, laptops, mobile devices).
Deployment of endpoint protection solutions.
Regular updates and patch management for endpoints.

User Awareness Training

Security awareness training for employees.
Phishing simulations and awareness campaigns.
Best practices for maintaining security hygiene.

Community Reviews

Building the standard for community satisfaction.

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Rey

The best service possible! The staff is really down to earth and quick to reply. Great deal for the quality you get. Procured a battery as well as replaced a laptop battery for me with turnaround 2-3 days :D I will definitely be back if I have any more issues.

Brian

All computer repairs, diagnosis, custom builds, Etc they do amazing work. Highly recommended 10/10

YoRamses

Great service! Very friendly and provides excellent support will visit them again in the future!

brooklynmotorworks

Friendly, accessible, professional, and fast. Fantastic customer service.

Jeffrey L.

These guys are INCREDIBLE and FAST. I spilled water on my laptop, brought it in that morning. By the evening I had a fully working device, cleaned out fan, and a faster laptop. Well worth it! Can’t recommend them more.

When technical issues arise, they help us to resolve them promptly, professionally, and always with a pleasant interaction. We value Vermont Panurgy (now Epoch) and have no hesitation in recommending them to other small businesses.

Thank you to you and your staff for keeping our computers and communications running. Couldn’t have made it without you.