Network Operations

Building the Standard

As a trusted managed service provider, we deliver comprehensive network operations services designed to strengthen your cybersecurity posture and protect your business-critical data. Our solutions include advanced antivirus protection, real-time threat detection, and intrusion prevention systems, tailored to keep your network safe and running efficiently.

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Network Operations Services

Epoch builds the standard for network operations with comprehensive, proactive solutions tailored to today’s business needs. Our network operations services focus on the systems, processes, and actions required to operate, secure, and support your network environment.

Network Monitoring

Monitor network uptime, performance, and availability.
Identify and resolve connectivity or device issues.
Track and analyze bandwidth usage.

Security Monitoring

Monitor security events and alerts in real time.
Oversee firewalls, IDS/IPS, and other security systems.
Investigate and escalate potential threats.

Incident Response

Detect and triage cybersecurity incidents.
Contain threats and remove malicious activity.
Support system recovery and required documentation.

Vulnerability Management

Conduct regular vulnerability scans and risk assessments.
Prioritize and remediate identified vulnerabilities.
Manage patches for devices, systems, and applications.

Threat Intelligence

Collect and analyze real-time threat data.
Identify emerging vulnerabilities and attack patterns.
Apply intelligence to security operations.

Compliance Management

Monitor security controls against regulatory requirements.
Support audits and ongoing compliance efforts.
Develop and maintain security policies.

Log Management

Collect logs from servers, endpoints, firewalls, and applications.
Correlate events for investigation and analysis.
Maintain log retention in alignment with compliance requirements.

Security Information and Event Management (SIEM)

Deploy and manage SIEM platforms.
Centralize event monitoring and alerting.
Correlate activity across systems to detect complex threats.

Performance Optimization

Analyze network performance metrics.
Configure load balancing, QoS, and bandwidth shaping.
Tune infrastructure for reliability and speed.

Disaster Recovery and Business Continuity

Develop disaster recovery and business continuity plans.
Test and validate recovery procedures.
Support system restoration during disruptive events.

Endpoint Security Management

Monitor desktops, laptops, and mobile devices
Manage antivirus, firewall, and patching tools
Centralize endpoint control and reporting

User Awareness Training

Deliver employee cybersecurity training
Conduct phishing simulations and awareness testing
Reinforce secure behaviors across the organization

Why Choose Epoch for Network Operations?

Your network is the heart of your business, and we’re here to keep it strong. We partner with small and mid-sized businesses to ensure their networks stay secure, reliable, and ready to grow.

Here’s how we help

We spot problems early so you don’t have to deal with downtime.
We monitor performance to ensure everything runs smoothly.
We protect your network with real-time threat detection and strong security layers.
We help you stay on top of key regulations, including HIPAA, PCI DSS, and NIST.

Network Operations Services By State

Frequently Asked Questions

What are network operations, and why do they matter for small and mid-sized businesses?

Network operations are the systems and services that keep your IT environment running smoothly, from performance monitoring to security and maintenance. For small and mid-sized businesses, strong network operations mean fewer disruptions, better data protection, and more time to focus on growth.

How does Epoch help strengthen cybersecurity through managed network services?

We take a layered approach to cybersecurity, combining antivirus protection, intrusion prevention, real-time monitoring, and expert support. Our team works behind the scenes to catch threats early, reduce risks, and keep your business-critical data safe.

What’s included in your network operations support, and how is it delivered?

Our network operations services include real-time monitoring, bandwidth optimization, threat detection, patch management, compliance support, and performance tuning. We provide 24/7 visibility and fast incident response. Support is available remotely or on-site, depending on your business needs.

Can your team help prevent downtime through real-time monitoring?

Yes. We continuously monitor your network’s health, performance, and availability to catch issues before they escalate. This proactive approach helps reduce downtime, improve response times, and keep your business connected.

Do you provide antivirus and intrusion prevention for business networks?

Absolutely! We deploy advanced antivirus tools and intrusion prevention systems (IPS) as part of our cybersecurity stack. These systems detect and block malicious activity in real time to protect your network from threats like ransomware, phishing, and malware.

How does your team support compliance with industry regulations like HIPAA or PCI DSS?

We help businesses navigate complex compliance requirements by providing regular risk assessments, policy support, and audit-ready reporting. Whether you need to meet HIPAA, PCI DSS, or NIST standards, we offer tools and expertise to help you stay aligned.

How do you handle security breaches or cybersecurity incidents?

If a breach occurs, we act fast. Our incident response process includes containment, threat removal, system recovery, and compliance documentation. We also analyze the root cause to prevent future attacks.

Do you offer network solutions that scale with my business?

Yes. Our services are designed to grow with you. Whether you’re expanding offices, onboarding remote teams, or moving to the cloud, we provide scalable solutions that adapt to your evolving needs.

Our Technology Partners

WORKING WITH OUR TECHNOLOGY PARTNERS TO BUILD THE STANDARD FOR COMMUNITY PARTNERSHIPS.

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Building the Standard

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