In Lehigh Valley, PA, small businesses are the heartbeat of the community, from manufacturers in Allentown to family-run shops in Bethlehem. If you run or work for one, the last thing you need is a backup system that doesn’t back anything up or a network that cuts out at the worst possible time.
When tech problems strike, they can bring everything to a standstill. That’s why more businesses feel comfortable turning to local partners for support—people who know the area, understand the pace, and can step in quickly with real solutions.
At Epoch IT, we’re proud to be part of the Lehigh Valley and the kind of partner you can turn to for all your IT needs.
What Does “Managed IT” Actually Cover?
If you’re new to managed IT, here’s the short version: we keep things running behind the scenes so you can stay focused on your business.
We handle the systems that power your work—keeping them fast, secure, and up to date—so you can focus on what matters most.
Our IT services in the Lehigh Valley cover:
Network monitoring to catch issues before they slow you down
Cybersecurity to protect sensitive data and keep you compliant
Cloud migration and support to make your team more flexible
Data backups and disaster recovery (just in case)
On-call help desk support from people who know your business
We work with construction firms, healthcare clinics, law offices, retailers—you name it. And no matter what you do, we keep the support grounded, responsive, and human.
Why Local IT Support Makes a Difference for Lehigh Valley Businesses
Sure, some IT companies operate hundreds of miles away and handle everything remotely. And sometimes, that’s fine—until it’s not.
If you’ve ever had to wait three days for a ticket to get escalated, or been stuck on a call with someone reading from a script, you already know the downside.
At Epoch IT, we’re based right here in Lehigh Valley, PA. That means:
We show up when needed. Some issues just can’t be solved over Zoom.
We know the area. We’ve helped businesses across Allentown, Bethlehem, and beyond with setups big and small.
We build real relationships. We’re not just a vendor—we’re part of your extended team.
How Managed IT Services Support Your Business Growth
We’re here for the quick fixes, sure—but also for the long game. If you’re growing your company, moving to a new space, or hiring remote staff, we help you plan your tech around what’s coming next.
And if you’ve been getting by with break-fix support (a.k.a. calling someone only when something breaks), we can take a lot of that stress off your plate. With managed IT, we’re monitoring and maintaining things behind the scenes—so you don’t have to scramble when something goes sideways.
The Bottom Line: Reliable Local IT Support for Your Business
Your time should be spent on the work that matters—not restarting routers or worrying about ransomware. With the right local IT support, you gain more peace of mind, fewer disruptions, and a setup that scales with your needs.
So, if you’re looking for IT services in Lehigh Valley, PA that are responsive, honest, and built for the way you work, we’re here to help.
Let’s Talk About Your Setup
Whether you’re ready to upgrade or just want to ask a few questions, we’d love to connect.
https://epochit.com/wp-content/uploads/2025/07/Copy-of-BLOG-IT-services-in-LV.png4001200Abby Ryanhttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngAbby Ryan2025-07-25 13:20:312025-07-25 13:33:04Why More Local Businesses Are Choosing IT Services in Lehigh Valley, PA
We have big news to share! Starting this year, Epoch IT is officially a PA CareerLink®-approved training provider. That means if you qualify for WIOA (Workforce Innovation and Opportunity Act) funding, you may be able to get career-focused training in IT, leadership, or workplace skills, at little to no cost through WIOA-eligible training programs.
What Does That Mean for You?
You’ll now find our courses on the Pennsylvania Eligible Training Provider List (ETPL) for the 2024–2025 program year. Our WIOA training provider status means you can access high-quality IT training with WIOA funding available in Allentown, PA, online, or in a hybrid format—whichever fits your needs.
It’s a great opportunity to gain hands-on experience, earn certifications, and build your resume with in-demand skills through WIOA career training programs in Pennsylvania.
Career Training Programs Now Eligible for WIOA Funding
Each program is designed to help you build practical skills for the job market—whether you’re looking to start a new career or move ahead in your current one.
In this training, you’ll learn the core skills for IT support: hardware, troubleshooting, networking, and security. *This program prepares you for the CompTIA A+ Core 1 and Core 2 certification exams.
This training covers cybersecurity essentials, including threat detection, risk management, identity security, and system protection. *Aligned with the Security+ (SY0-601) exam.
Master spreadsheets, formulas, pivot tables, and data visualization to handle everyday business needs with confidence. *This course is one of our popular Excel data skills course options.
This training is ideal for new and aspiring leaders, focusing on team management, goal setting, providing effective feedback, and motivating individuals.
Learn how to use Microsoft 365 and Teams for collaboration, remote work, file sharing, and productivity.
How to Find Our Programs on PA CareerLink®
To browse Epoch IT’s approved programs:
Go to the PA CareerLink® training search page
Enter ZIP code 18104
Under “Program Type,” select Adult Training (ETPL)
Look for Epoch IT in the results
How to Apply for WIOA-Funded Training
If you’re not sure whether you qualify for WIOA funding, the best place to start is by checking your eligibility through your local PA CareerLink® office. And, if you have any questions or need assistance with the WIOA funding process for IT training, please don’t hesitate to reach out to us at training@epochit.com or call (877) 483-7624. We’re here to help every step of the way.
Flexible Scheduling + Transparent Refund Policy
We know life can be unpredictable. That’s why we offer flexible scheduling options—in-person, online, or hybrid—and a transparent refund policy:
Full refund: Cancel at least three business days before class
50% refund: Cancel within 72 hours before the class begins
No refund: After the class has started
Full refund: Course cancellation by Epoch IT
Medical/emergency cases: Reviewed individually with documentation
*Refunds are processed within 14 business days.
Start Building Your Future—With WIOA Support
Whether you’re aiming for CompTIA certification, leadership development, or practical tech skills, Epoch IT’s programs are now more accessible than ever. If you qualify for WIOA funding, you may be able to enroll at little to no cost and take the next step toward a better future with the support of the Workforce Innovation and Opportunity Act training programs.
If you have any questions, please don’t hesitate to contact us!
https://epochit.com/wp-content/uploads/2025/07/create-Epoch-IT-Now-a-PA-CareerLink®-Approved-WIOA-Training-Provider-e1751773248395.jpg5341457Abby Ryanhttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngAbby Ryan2025-07-03 22:31:422025-07-05 23:40:55Epoch IT Now a PA CareerLink®-Approved WIOA Training Provider
If you manage Windows servers, there’s a new update you might want to hold off on. Microsoft’s June 10 Patch Tuesday release is causing DHCP issues in some environments, and the impact isn’t small.
Admins have started noticing that after installing the update, DHCP services can stop renewing IP addresses correctly. That means devices—such as laptops, printers, and phones—can lose their connection to the network without warning. No internet. No internal systems. Just dropped.
So far, it’s been confirmed on several Windows Server versions: 2016, 2019, 2022, and even the 2025 preview build. The issue doesn’t hit every system, but when it does, it hits hard.
What’s Causing DHCP Failures in the June Windows Server Update?
DHCP typically runs quietly in the background, assigning IP addresses so that devices can connect. But after this update, some servers are failing to renew those addresses, leaving devices without a way to get back online.
Microsoft has acknowledged the issue and says they’re working on a fix. But as of now, there’s no patch or ETA.
How to Prevent Windows DHCP Issues After Patch Tuesday
If you haven’t installed the update yet, the best move may be to wait. And if you already have, here are a few steps to help stay ahead of any network trouble:
Monitor DHCP logs to catch renewal failures early.
Have a rollback plan ready in case devices start falling off the network.
Test updates in a safe environment before pushing them to production.
Pause additional patching if you’re seeing issues on any servers already updated.
Monitor DHCP logs to catch renewal failures early. Have a rollback plan ready in case devices start falling off the network. Test updates in a safe environment before pushing them to production. Pause additional patching if you’re seeing issues on any servers already updated.
How DHCP Outages Can Disrupt Your Network
When DHCP breaks, it can feel like the whole network is down—even if it’s not. Devices can’t connect. Users get kicked off. Support tickets start piling up fast. And the cause isn’t always obvious until you dig into the logs.
That’s why this patch is getting attention. It’s not flashy, but it quietly knocks systems offline—especially if you’re not looking for it.
Need Help Troubleshooting DHCP or Windows Server Issues?
If you’re already experiencing problems or aren’t sure what to do next, Epoch IT can help you sort it out. We’ll take a look at your setup, help assess the risk, and figure out the best plan—whether that’s holding, rolling back, or just keeping a closer watch.
https://epochit.com/wp-content/uploads/2025/06/Generated-Image-June-28-2025-6_50PM.jpeg5721024Abby Ryanhttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngAbby Ryan2025-06-30 21:48:082025-06-30 21:51:55June Windows Server Update Causing DHCP Problems—Here’s What You Need to Know
June 29, 2025 — If you’ve installed Microsoft’s latest Patch Tuesday update for Windows Server and are suddenly seeing devices drop off your network, DHCP might be the culprit.
After rolling out the June 10 update, some IT teams noticed their servers stopped renewing IP addresses. Devices that had been connecting without issue—whether laptops, printers, or phones—can abruptly lose access to the network. No alerts, no errors, just a sudden drop-off.
The issue affects multiple versions of Windows Server, including 2016, 2019, 2022, and even the preview build of 2025. Microsoft has confirmed the bug and says they’re working on a fix. However, for now, there’s no patch available to resolve the issue.
What’s Causing the DHCP Failures in Windows Server?
Normally, DHCP runs quietly in the background, assigning IP addresses so devices can communicate. But after this update, some servers aren’t doing their job correctly. Devices that need to renew their IP address simply don’t receive one. And when that happens, they lose connection entirely.
It’s not impacting every system. Some environments appear to be fine, while others are severely affected. That inconsistency makes the problem tough to predict.
What IT Teams Can Do About the June 2025 Windows Server Issue
If you haven’t installed the update yet, the best move may be to wait. If you already have, here are a few steps to stay ahead of network trouble:
Monitor DHCP logs closely to catch renewal failures early.
Have a rollback plan ready in case devices start dropping off the network.
Test updates in a safe, staging environment before pushing them to production.
Pause additional patching if you see issues on any servers that have already been updated.
Why the DHCP Bug in This Update Matters
When DHCP stops working, it’s not a small problem. Other systems might appear fine, but users can’t connect. That leads to support tickets, downtime, and frustration.
This incident serves as a clear reminder of why staged rollouts and patch testing are crucial. Even routine Windows updates can cause real trouble if something slips through.
Need Help Navigating the Windows Server Update Problem?
If you’re experiencing issues or aren’t sure if this patch is safe for your environment, Epoch IT is ready to help. We can review your setup, identify what’s affected, and guide you through the safest next steps.
https://epochit.com/wp-content/uploads/2025/06/Generated-Image-June-28-2025-6_50PM-1.jpeg5721024Greg Akermanhttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngGreg Akerman2025-06-29 15:02:082025-06-30 22:03:54Microsoft Confirms DHCP Failures in June 2025 Windows Server Update
If you’ve ever dealt with slow or spotty Wi-Fi at work, you know how frustrating it is. Chances are, your Wi-Fi access points could be part of the problem—or the solution. These devices help get your wireless signal where it needs to go and keep your connections steady.
In simple terms, an access point connects your wireless devices to your wired network. A home router does this for small spaces, but businesses need dedicated access points to cover larger areas and handle lots of devices at once.
What Are Access Points and Why Do They Matter for Business Wi-Fi?
Think of access points as the middlemen between your devices—like phones, laptops, or smart gadgets—and your wired internet. They pick up wireless signals from your devices and pass them on to the wired network.
Without enough access points, your Wi-Fi signal might not reach every corner of your office or warehouse. Or, too many devices might clog the network, causing slowdowns or dropped connections.
Key Benefits of Using Access Points in Business Networks
Good access points help by:
Covering More Space: They fill in weak signal spots so you don’t have to fight for a connection.
Handling More Devices: Unlike a typical router, access points can manage dozens or even hundreds of devices without slowing down.
Keeping Speeds Up: When traffic is spread across multiple APs, everyone gets faster, smoother internet.
Making Movement Easy: When people move around, access points hand off connections seamlessly so calls don’t drop and apps stay connected.
Types of Business Wi-Fi Access Points Explained
You don’t have to pick just one kind. Here’s a quick rundown:
Standalone: Plug in and go. Good for small offices or filling coverage holes.
Controller-Based: Managed from a central place—best for bigger, busier networks.
Cloud-Managed: Controlled remotely online. Great if you have more than one location or people working from home.
Mesh: These talk to each other wirelessly and build a flexible network, handy where running wires is a pain.
Why You Need to Keep Access Points Updated
Just like your phone or computer, access points need updates to keep working right:
Performance: They help your network run faster and more reliably.
Features: Sometimes updates add new tools, like guest networks or better traffic controls.
Fixes: They stop bugs that cause your network to hiccup or devices to restart.
Best Practices for Managing Access Points
A few simple steps go a long way:
Check for updates regularly—every few months is good.
Use secure logins like HTTPS or SSH when you manage your APs.
Keep track of where your access points are installed—it helps when troubleshooting.
Always back up your settings before you update.
If you have multiple sites or remote staff, consider cloud-managed APs to make life easier.
Is It Time to Rethink Your Business Wi-Fi Setup?
Access points aren’t just extras—they’re the foundation of your business’s Wi-Fi. Getting the right ones, managing them well, and keeping them updated means faster, more reliable, and safer wireless for everyone.
If your Wi-Fi is acting up, don’t ignore your access points. Check when you last updated their software and consider whether your current setup covers your needs.
Need some help? Epoch IT can help you pick, install, and manage access points so your Wi-Fi just works.
https://epochit.com/wp-content/uploads/2025/06/Access-Points-blog-image.png4001200Abby Ryanhttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngAbby Ryan2025-06-20 14:58:362025-06-20 14:58:41Business Wi-Fi Access Points: What They Are and Why They Matter
If you’re running a business in Allentown—or anywhere in the Lehigh Valley—you know how fast things can move. Tech issues? They don’t wait. And they definitely don’t fix themselves. That’s where we come in. At Epoch, we provide Managed IT Services in Allentown, PA, built specifically for small and mid-sized businesses that need fast, reliable support—without the hassle.
Whether you’re based in Allentown, Bethlehem, Easton, or just nearby, we’re already helping businesses like yours stay secure, stay online, and stay focused on the work that matters.
What It’s Like to Work With Us
We’re not just a remote helpdesk. We’re local, and we show up when it counts.
We don’t wait for something to break. We watch for early signs of trouble and handle issues before they get worse.
And we don’t make things more complicated than they need to be. If something’s wrong, we fix it—and we explain it clearly.
Already have an internal IT person? Great. We can take care of the day-to-day support, fill in the gaps, or handle the behind-the-scenes stuff they don’t have time for.
What Epoch IT Actually Does
Our Managed IT Services in Allentown, PA, cover everything a growing business needs to stay protected and productive:
Monitor and maintain your network
Set up backups and make sure they actually work
Keep your systems secure with real-time threat protection
Manage your cloud services and storage
Support your team with on-call troubleshooting
Keep your hardware and software updated and running
Help you stay compliant with industry regulations
And step in fast when something unexpected happens
What Sets Us Apart from Other IT Services Companies
We bring more than just tools—we bring real experience and proven results. With 70+ years of combined IT and training expertise, we know what it takes to keep your business running. Our clients seem to agree: with over 96% positive reviews on Google, we’ve become a go-to IT partner for businesses throughout Pennsylvania.
We also work with top technology providers to make sure you’re always getting the best resources and solutions. And if you want to take your team’s skills to the next level, we’ve got you covered there too. Our training services go beyond the basics, offering live online or on-site classes in everything from PC applications and technical skills to leadership development, web and graphic design, and security awareness.
Serving Allentown and Beyond
Even though we’re based here, we work with businesses across the Lehigh Valley and surrounding areas. Our team is built to scale with you—whether you’re a five-person office or a growing company with more complex needs.
Let’s Chat
You don’t have to figure it all out on your own—and you don’t have to overpay for support that doesn’t really fit. We’ll meet you where you are and help you build a tech setup that works. Simple as that.
Either fill out this form on our contact page or call 877-483-7624.
https://epochit.com/wp-content/uploads/2025/06/pic-Managed-IT.jpg516800Abby Ryanhttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngAbby Ryan2025-06-09 21:40:422025-06-10 22:26:40Managed IT Services in Allentown, PA: What Local Businesses Need to Know
AI isn’t some magical fix—and it’s not here to take over. But when used right, AI in the workplace can ease the load on your teams, streamline business processes, and eliminate repetitive tasks. At Epoch, we’re seeing companies adopt AI tools that boost productivity while keeping people at the center.
5 Smart Ways Companies Use AI to Get Work Done
1. How AI Automates Repetitive Work in the Workplace
Most teams don’t need help with ideas—they need time. AI handles the repetitive stuff: organizing files, pulling reports, and moving tickets along. This frees up staff to focus on work that requires a human touch and real brainpower.
2. Detecting Patterns to Speed Business Decisions
While (most) humans are great at reading situations, AI is good at reading spreadsheets. It can sift through data, flag outliers, and catch issues sooner, helping teams act faster and more confidently.
3. The Benefits of 24/7 Availability in IT and Support
AI doesn’t sleep. If something breaks at 3 a.m., it can flag it, send an alert, or even take basic steps before someone can even think to log in. That’s a huge deal in IT, cybersecurity, and customer support. Around-the-clock monitoring like this is one of the major benefits of AI in the workplace.
4. Creating More Personalized Customer Communication
No one likes scripted messages. In fact, many people are put off by them. AI can sort preferences, past behavior, or open questions to make communication feel more personal and less like spam.
5. AI’s Real Impact on Healthcare Workflows
This isn’t theoretical. AI is helping doctors spot issues earlier, reduce errors, and stay ahead of fast-moving cases. It’s not about replacing clinicians—it’s about giving them better tools to do their job well.
When AI Hits Its Limits: What It Can’t Do (Yet)
Why Some Jobs Will Change as AI Advances
It’s not exactly breaking news. People know things are shifting. As tasks change, some roles will shift with them. Others just won’t have a place anymore. The real work is figuring out what to do about it—training people for new paths, rethinking what roles are actually needed, and making sure people aren’t left stranded.
The Challenge of Bias and Ethical Considerations in AI
Garbage in, garbage out. If training data is skewed, the output will be too. And that affects real decisions—hiring, lending, healthcare. This isn’t a quick fix.
Why Human Judgment Still Matters in Communication
AI can summarize a meeting. It can’t pick up on tone, awkward pauses, or what’s left unsaid. That kind of judgment still belongs to people.
Understanding Data Privacy Concerns in AI Applications
AI needs data, but there’s still confusion around who owns it, how it’s stored, and what’s fair game. We need better guardrails—and soon.
The Risks of Misuse and Importance of Security Measures
Scams. Deepfakes. Impersonation. AI can do damage in the wrong hands. Building in safeguards is a must, not a maybe.
Protecting Creative Professionals in the Age of AI
Writers, artists, musicians—AI is being trained on their work without any credit or pay. That’s not innovation—instead, it’s exploitation. Creative work has value. We need to treat it that way.
What’s Next for AI in Business — and How to Stay Ahead
Believe it or not, AI is here to stay. From marketing to AI in tech support, it’s already streamlining the tasks that used to slow teams down and drain resources. When it’s used well, it can help solve real problems—from backlogs to burnout. But we have to be clear on where it fits—and where it doesn’t.
How Epoch Makes AI Work for You and Your Team
If your organization is thinking through where AI fits in business or IT support—and where it doesn’t—Epoch is already having those conversations.
Get in touch through our contact form or by phone at (877) IT-EPOCH. No jargon, no pressure—just real help finding what works for you.
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In today’s fast-moving business world, staying ahead takes more than just having the right tools. To truly thrive, businesses need a skilled workforce, secure infrastructure, and reliable technology solutions. That’s where Epoch IT comes in. We proudly support organizations with managed IT services, cybersecurity solutions, and workforce training designed to drive long-term success.
As an active partner of the SHRM Community – Lehigh Valley, a local chapter of the Society for Human Resource Management, we’re proud to collaborate with professionals who share our commitment to innovation, growth, and development in the workplace.
Supporting the SHRM Community with Purpose
Our partnership with the SHRM Community – Lehigh Valley is rooted in a shared mission: driving growth and success throughout the Lehigh Valley’s business community. Today’s HR professionals face complex challenges—from digital transformation and cybersecurity concerns to remote onboarding and ongoing workforce training.
At Epoch IT, we meet these challenges head-on with integrated solutions that strengthen both IT infrastructure and employee development.
👉 To learn more about SHRM Lehigh Valley, visit www.shrmlv.org.
Comprehensive IT Services and Cybersecurity Solutions in the Lehigh Valley
Cloud services for flexible, scalable collaboration
Consulting and project support tailored to your business goals
And we don’t stop there. Our Learning Center—also known as Panurgy Training—is where technology meets people. Through live, instructor-led programs offered both online and in person, we help teams build the skills that matter most.
The Learning Center Difference
Wondering why teams choose to work with us? Here’s what sets us apart:
In-person training for teams who prefer face-to-face learning
Courses on leadership, software, communication, and more
Customized group training tailored to your organization’s needs
Whether your team needs to master Microsoft Excel, strengthen leadership skills, or improve communication, our programs are tailored to today’s workplace demands. If you have a question about this, we’d be happy to chat about it with you.
“This was the first time I have taken a class like this and I enjoyed it very much. Lorraine was a great instructor who made me feel welcome and comfortable asking ‘dumb’ questions.” — Recent student
Epoch IT proudly holds certifications and affiliations that demonstrate our commitment to quality, equity, and professional development:
Certified Women’s Business Enterprise (WBENC)
COSTARS-approved vendor for public sector partnerships
Act 48 certification for educator training in Pennsylvania
Accredited by the Better Business Bureau (BBB)
Affiliated with the National Minority Supplier Development Council (NMSDC)
Member of the U.S. Small Business Administration (SBA)
These recognitions reflect our broader mission—to deliver exceptional service while promoting inclusion and expanding access to learning.
Empowering HR Teams with Tailored Training
HR professionals are often the first to identify gaps in knowledge, compliance, or communication. That’s why we provide targeted training in areas such as:
Data security and compliance
HRIS and payroll software
Team communication tools
Leadership development
Productivity platforms like Microsoft Office and Google Workspace
Cybersecurity solutions
We also offer Act 48-approved training for educators and public institutions, ensuring compliance with Pennsylvania standards.
Our private training options are perfect for organizations that need personalized content, strategic alignment, and measurable outcomes. Whether you’re building internal leadership pipelines or onboarding new technology, we tailor every solution to your needs.
Ready to Get Started?
We believe that meaningful learning leads to meaningful change. Whether you’re looking to grow professionally or invest in your team’s development, our expert instructors and custom programs are here to help you succeed.
If you’re attending a SHRM event or simply searching for a reliable IT and training partner, Epoch IT is ready to support your mission. From securing systems to building skillsets, we deliver the tools, knowledge, and service that move businesses forward.
https://epochit.com/wp-content/uploads/2025/05/Epoch-IT-stock-images-800x450px.png450800Abby Ryanhttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngAbby Ryan2025-05-15 22:07:362025-06-08 02:56:30Managed IT & Training Services in Lehigh Valley – Epoch IT Supports the SHRM Community
Microsoft Outlook has long been the go-to email and calendar app for both pros and casual users. In this post, we compare the new Outlook with the classic version, so you can see what’s changed and what stayed the same.
Microsoft just released a big Microsoft Outlook update in Microsoft 365. If you want every detail straight from the source, check out Microsoft’s feature-comparison page. Here, we’ll highlight the key points:
What’s new in the new Outlook vs old Outlook experience
Cleaner Design & UI: Modern Microsoft 365 Email Interface
Old Outlook had a ribbon full of buttons—powerful, but busy and sometimes overwhelming. The new Outlook looks more like the web or mobile version. It has clean lines, fewer menus, and more white space.
Why it matters: If you like a simple layout, the new Outlook feels lighter and less cluttered.
Faster Performance with Cloud Infrastructure & IT Support
Old Outlook can feel slow. It takes longer to start up if you have a large mailbox or many add-ins. The new Outlook is a web-based app. It uses cloud computing to sync mail faster and load pages quickly.
Why it matters: If performance frustrates you, the new version is noticeably snappier.
Add-ins & Compatibility: Expert IT Consulting Tips
Old Outlook: Supports legacy COM add-ins that many businesses still need. The new Outlook uses modern web-based add-ins. These are more secure but don’t cover every old tool yet.
Why it matters: If your team relies on older add-ins, stick with the classic version for now.
Feature Comparison for Power Users: IT Helpdesk Insights
Below is a quick comparison of key features. Classic Outlook still wins in some areas:
Feature
Classic Outlook
New Outlook
PST/OST File Support
✅ Yes
❌ No
Offline Access
✅ Yes
⚠️ Limited
Multiple Profiles
✅ Yes
❌ No
Shared Mailboxes
✅ Full Support
⚠️ Partial
Calendar Functionality
? Advanced
? Basic
Why it matters: Power users—especially those who work offline or with multiple profiles—may want to stay on the classic version a bit longer. If you need help, our IT helpdesk and tech support can guide you through the pros and cons.
One goal of the new version is a consistent feel on Windows, Mac, and the web. Because it’s cloud-based:
Your inbox and calendar stay in sync on every device.
You won’t miss an important email if you switch from desktop to phone.
Why it matters: If you hop between devices often, the new Outlook saves time and headaches.
Learn more about our Cloud Services and Managed Cloud Services to stay connected and secure across every platform.
Settings & Customization: Business IT Support Guide
Old Outlook buried tons of settings in deep menus. You could tweak almost anything, but it took time to find the right option. New Outlook offers easier access to the most-used settings, though not all advanced options have made the move yet.
Why it matters: If you love custom layouts, rules, or multiple profiles, classic Outlook still has the edge. Our Managed IT Services can help set up your preferences in either version and ensure your team stays productive.
Should You Switch? IT Outsourcing & Managed IT Advice
You are…
Try the new Outlook?
A casual user
✅ Yes
Prefer minimal, clean apps
✅ Yes
Depending on legacy tools
❌ Not yet
Nervous about learning a new interface
✅ It’s easy
Final Thoughts: Managed IT, Remote Support & Your Email Environment
The new Outlook vs old Outlook debate boils down to this: Microsoft built the new version with performance and accessibility in mind, but not every feature has made the transition.
If you’re managing VPN issues, cloud access, or remote workers, having an experienced MSP (Managed Services Provider) can make the switch easier and help you avoid disruptions.
Visit our IT Outsourcing page for scalable solutions tailored to your business.
Whether you’re ready to embrace the latest Microsoft 365 experience or prefer the comfort of the classic version, Epoch is here to support you with expert computer support, proactive cybersecurity, and reliable remote support—wherever you work. Contact us today!
https://epochit.com/wp-content/uploads/2025/04/New-V-Old-Outlook-1-1-e1749241259543.png4951000satkar5_ylo63ihttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngsatkar5_ylo63i2025-04-29 18:21:312025-06-06 17:47:26New Outlook vs Old Outlook: What’s Changed and What You Need to Know
https://epochit.com/wp-content/uploads/2024/07/EIT-CE21-Technical-Training.jpg500800Abby Ryanhttps://epochit.com/wp-content/uploads/2025/03/apparel-logo-2-300x200.pngAbby Ryan2025-03-06 12:29:532025-06-01 16:58:29The AI Cybersecurity Revolution: How Businesses Will Stay Protected in 2025
Why More Local Businesses Are Choosing IT Services in Lehigh Valley, PA
/in BlogIn Lehigh Valley, PA, small businesses are the heartbeat of the community, from manufacturers in Allentown to family-run shops in Bethlehem. If you run or work for one, the last thing you need is a backup system that doesn’t back anything up or a network that cuts out at the worst possible time.
When tech problems strike, they can bring everything to a standstill. That’s why more businesses feel comfortable turning to local partners for support—people who know the area, understand the pace, and can step in quickly with real solutions.
At Epoch IT, we’re proud to be part of the Lehigh Valley and the kind of partner you can turn to for all your IT needs.
What Does “Managed IT” Actually Cover?
If you’re new to managed IT, here’s the short version: we keep things running behind the scenes so you can stay focused on your business.
We handle the systems that power your work—keeping them fast, secure, and up to date—so you can focus on what matters most.
Our IT services in the Lehigh Valley cover:
We work with construction firms, healthcare clinics, law offices, retailers—you name it. And no matter what you do, we keep the support grounded, responsive, and human.
Why Local IT Support Makes a Difference for Lehigh Valley Businesses
Sure, some IT companies operate hundreds of miles away and handle everything remotely. And sometimes, that’s fine—until it’s not.
If you’ve ever had to wait three days for a ticket to get escalated, or been stuck on a call with someone reading from a script, you already know the downside.
At Epoch IT, we’re based right here in Lehigh Valley, PA. That means:
How Managed IT Services Support Your Business Growth
We’re here for the quick fixes, sure—but also for the long game. If you’re growing your company, moving to a new space, or hiring remote staff, we help you plan your tech around what’s coming next.
And if you’ve been getting by with break-fix support (a.k.a. calling someone only when something breaks), we can take a lot of that stress off your plate. With managed IT, we’re monitoring and maintaining things behind the scenes—so you don’t have to scramble when something goes sideways.
The Bottom Line: Reliable Local IT Support for Your Business
Your time should be spent on the work that matters—not restarting routers or worrying about ransomware. With the right local IT support, you gain more peace of mind, fewer disruptions, and a setup that scales with your needs.
So, if you’re looking for IT services in Lehigh Valley, PA that are responsive, honest, and built for the way you work, we’re here to help.
Let’s Talk About Your Setup
Whether you’re ready to upgrade or just want to ask a few questions, we’d love to connect.
Contact Epoch IT, and let’s get started!
Epoch IT Now a PA CareerLink®-Approved WIOA Training Provider
/in BlogWe have big news to share! Starting this year, Epoch IT is officially a PA CareerLink®-approved training provider. That means if you qualify for WIOA (Workforce Innovation and Opportunity Act) funding, you may be able to get career-focused training in IT, leadership, or workplace skills, at little to no cost through WIOA-eligible training programs.
What Does That Mean for You?
You’ll now find our courses on the Pennsylvania Eligible Training Provider List (ETPL) for the 2024–2025 program year. Our WIOA training provider status means you can access high-quality IT training with WIOA funding available in Allentown, PA, online, or in a hybrid format—whichever fits your needs.
It’s a great opportunity to gain hands-on experience, earn certifications, and build your resume with in-demand skills through WIOA career training programs in Pennsylvania.
Career Training Programs Now Eligible for WIOA Funding
Each program is designed to help you build practical skills for the job market—whether you’re looking to start a new career or move ahead in your current one.
1) CompTIA A+ Certification Training – Hybrid (40 hours)
In this training, you’ll learn the core skills for IT support: hardware, troubleshooting, networking, and security. *This program prepares you for the CompTIA A+ Core 1 and Core 2 certification exams.
2) CompTIA Security+ Training – Hybrid (40 hours)
This training covers cybersecurity essentials, including threat detection, risk management, identity security, and system protection. *Aligned with the Security+ (SY0-601) exam.
3) Excel & Workplace Data Skills – Online or In-Person (16 hours)
Master spreadsheets, formulas, pivot tables, and data visualization to handle everyday business needs with confidence. *This course is one of our popular Excel data skills course options.
4) Emotional Intelligence & Conflict Resolution – Hybrid, In-Person, or Online (8 hours)
Strengthen communication, feedback, and conflict resolution skills for better collaboration in professional settings.
5) Leadership & Supervisory Training – Hybrid, In-Person, or Online (16 hours)
This training is ideal for new and aspiring leaders, focusing on team management, goal setting, providing effective feedback, and motivating individuals.
6) Microsoft 365 & Teams Training – Online (12 hours)
Learn how to use Microsoft 365 and Teams for collaboration, remote work, file sharing, and productivity.
How to Find Our Programs on PA CareerLink®
To browse Epoch IT’s approved programs:
How to Apply for WIOA-Funded Training
If you’re not sure whether you qualify for WIOA funding, the best place to start is by checking your eligibility through your local PA CareerLink® office. And, if you have any questions or need assistance with the WIOA funding process for IT training, please don’t hesitate to reach out to us at training@epochit.com or call (877) 483-7624. We’re here to help every step of the way.
Flexible Scheduling + Transparent Refund Policy
We know life can be unpredictable. That’s why we offer flexible scheduling options—in-person, online, or hybrid—and a transparent refund policy:
*Refunds are processed within 14 business days.
Start Building Your Future—With WIOA Support
Whether you’re aiming for CompTIA certification, leadership development, or practical tech skills, Epoch IT’s programs are now more accessible than ever. If you qualify for WIOA funding, you may be able to enroll at little to no cost and take the next step toward a better future with the support of the Workforce Innovation and Opportunity Act training programs.
If you have any questions, please don’t hesitate to contact us!
June Windows Server Update Causing DHCP Problems—Here’s What You Need to Know
/in BlogIf you manage Windows servers, there’s a new update you might want to hold off on. Microsoft’s June 10 Patch Tuesday release is causing DHCP issues in some environments, and the impact isn’t small.
Admins have started noticing that after installing the update, DHCP services can stop renewing IP addresses correctly. That means devices—such as laptops, printers, and phones—can lose their connection to the network without warning. No internet. No internal systems. Just dropped.
So far, it’s been confirmed on several Windows Server versions: 2016, 2019, 2022, and even the 2025 preview build. The issue doesn’t hit every system, but when it does, it hits hard.
What’s Causing DHCP Failures in the June Windows Server Update?
DHCP typically runs quietly in the background, assigning IP addresses so that devices can connect. But after this update, some servers are failing to renew those addresses, leaving devices without a way to get back online.
Microsoft has acknowledged the issue and says they’re working on a fix. But as of now, there’s no patch or ETA.
How to Prevent Windows DHCP Issues After Patch Tuesday
If you haven’t installed the update yet, the best move may be to wait. And if you already have, here are a few steps to help stay ahead of any network trouble:
Monitor DHCP logs to catch renewal failures early.
Have a rollback plan ready in case devices start falling off the network.
Test updates in a safe environment before pushing them to production.
Pause additional patching if you’re seeing issues on any servers already updated.
How DHCP Outages Can Disrupt Your Network
When DHCP breaks, it can feel like the whole network is down—even if it’s not. Devices can’t connect. Users get kicked off. Support tickets start piling up fast. And the cause isn’t always obvious until you dig into the logs.
That’s why this patch is getting attention. It’s not flashy, but it quietly knocks systems offline—especially if you’re not looking for it.
Need Help Troubleshooting DHCP or Windows Server Issues?
If you’re already experiencing problems or aren’t sure what to do next, Epoch IT can help you sort it out. We’ll take a look at your setup, help assess the risk, and figure out the best plan—whether that’s holding, rolling back, or just keeping a closer watch.
Microsoft Confirms DHCP Failures in June 2025 Windows Server Update
/in NewsJune 29, 2025 — If you’ve installed Microsoft’s latest Patch Tuesday update for Windows Server and are suddenly seeing devices drop off your network, DHCP might be the culprit.
After rolling out the June 10 update, some IT teams noticed their servers stopped renewing IP addresses. Devices that had been connecting without issue—whether laptops, printers, or phones—can abruptly lose access to the network. No alerts, no errors, just a sudden drop-off.
The issue affects multiple versions of Windows Server, including 2016, 2019, 2022, and even the preview build of 2025. Microsoft has confirmed the bug and says they’re working on a fix. However, for now, there’s no patch available to resolve the issue.
What’s Causing the DHCP Failures in Windows Server?
Normally, DHCP runs quietly in the background, assigning IP addresses so devices can communicate. But after this update, some servers aren’t doing their job correctly. Devices that need to renew their IP address simply don’t receive one. And when that happens, they lose connection entirely.
It’s not impacting every system. Some environments appear to be fine, while others are severely affected. That inconsistency makes the problem tough to predict.
What IT Teams Can Do About the June 2025 Windows Server Issue
If you haven’t installed the update yet, the best move may be to wait. If you already have, here are a few steps to stay ahead of network trouble:
Why the DHCP Bug in This Update Matters
When DHCP stops working, it’s not a small problem. Other systems might appear fine, but users can’t connect. That leads to support tickets, downtime, and frustration.
This incident serves as a clear reminder of why staged rollouts and patch testing are crucial. Even routine Windows updates can cause real trouble if something slips through.
Need Help Navigating the Windows Server Update Problem?
If you’re experiencing issues or aren’t sure if this patch is safe for your environment, Epoch IT is ready to help. We can review your setup, identify what’s affected, and guide you through the safest next steps.
Business Wi-Fi Access Points: What They Are and Why They Matter
/in BlogIf you’ve ever dealt with slow or spotty Wi-Fi at work, you know how frustrating it is. Chances are, your Wi-Fi access points could be part of the problem—or the solution. These devices help get your wireless signal where it needs to go and keep your connections steady.
In simple terms, an access point connects your wireless devices to your wired network. A home router does this for small spaces, but businesses need dedicated access points to cover larger areas and handle lots of devices at once.
What Are Access Points and Why Do They Matter for Business Wi-Fi?
Think of access points as the middlemen between your devices—like phones, laptops, or smart gadgets—and your wired internet. They pick up wireless signals from your devices and pass them on to the wired network.
Without enough access points, your Wi-Fi signal might not reach every corner of your office or warehouse. Or, too many devices might clog the network, causing slowdowns or dropped connections.
Key Benefits of Using Access Points in Business Networks
Good access points help by:
Covering More Space: They fill in weak signal spots so you don’t have to fight for a connection.
Handling More Devices: Unlike a typical router, access points can manage dozens or even hundreds of devices without slowing down.
Keeping Speeds Up: When traffic is spread across multiple APs, everyone gets faster, smoother internet.
Making Movement Easy: When people move around, access points hand off connections seamlessly so calls don’t drop and apps stay connected.
Types of Business Wi-Fi Access Points Explained
You don’t have to pick just one kind. Here’s a quick rundown:
Standalone: Plug in and go. Good for small offices or filling coverage holes.
Controller-Based: Managed from a central place—best for bigger, busier networks.
Cloud-Managed: Controlled remotely online. Great if you have more than one location or people working from home.
Mesh: These talk to each other wirelessly and build a flexible network, handy where running wires is a pain.
Why You Need to Keep Access Points Updated
Just like your phone or computer, access points need updates to keep working right:
Security: Updates patch holes hackers might exploit.
Performance: They help your network run faster and more reliably.
Features: Sometimes updates add new tools, like guest networks or better traffic controls.
Fixes: They stop bugs that cause your network to hiccup or devices to restart.
Best Practices for Managing Access Points
A few simple steps go a long way:
Check for updates regularly—every few months is good.
Use secure logins like HTTPS or SSH when you manage your APs.
Keep track of where your access points are installed—it helps when troubleshooting.
Always back up your settings before you update.
If you have multiple sites or remote staff, consider cloud-managed APs to make life easier.
Is It Time to Rethink Your Business Wi-Fi Setup?
Access points aren’t just extras—they’re the foundation of your business’s Wi-Fi. Getting the right ones, managing them well, and keeping them updated means faster, more reliable, and safer wireless for everyone.
If your Wi-Fi is acting up, don’t ignore your access points. Check when you last updated their software and consider whether your current setup covers your needs.
Need some help? Epoch IT can help you pick, install, and manage access points so your Wi-Fi just works.
Managed IT Services in Allentown, PA: What Local Businesses Need to Know
/in BlogIf you’re running a business in Allentown—or anywhere in the Lehigh Valley—you know how fast things can move. Tech issues? They don’t wait. And they definitely don’t fix themselves. That’s where we come in. At Epoch, we provide Managed IT Services in Allentown, PA, built specifically for small and mid-sized businesses that need fast, reliable support—without the hassle.
Whether you’re based in Allentown, Bethlehem, Easton, or just nearby, we’re already helping businesses like yours stay secure, stay online, and stay focused on the work that matters.
What It’s Like to Work With Us
We’re not just a remote helpdesk. We’re local, and we show up when it counts.
We don’t wait for something to break. We watch for early signs of trouble and handle issues before they get worse.
And we don’t make things more complicated than they need to be. If something’s wrong, we fix it—and we explain it clearly.
Already have an internal IT person? Great. We can take care of the day-to-day support, fill in the gaps, or handle the behind-the-scenes stuff they don’t have time for.
What Epoch IT Actually Does
Our Managed IT Services in Allentown, PA, cover everything a growing business needs to stay protected and productive:
What Sets Us Apart from Other IT Services Companies
We bring more than just tools—we bring real experience and proven results. With 70+ years of combined IT and training expertise, we know what it takes to keep your business running. Our clients seem to agree: with over 96% positive reviews on Google, we’ve become a go-to IT partner for businesses throughout Pennsylvania.
We also work with top technology providers to make sure you’re always getting the best resources and solutions. And if you want to take your team’s skills to the next level, we’ve got you covered there too. Our training services go beyond the basics, offering live online or on-site classes in everything from PC applications and technical skills to leadership development, web and graphic design, and security awareness.
Serving Allentown and Beyond
Even though we’re based here, we work with businesses across the Lehigh Valley and surrounding areas. Our team is built to scale with you—whether you’re a five-person office or a growing company with more complex needs.
Let’s Chat
You don’t have to figure it all out on your own—and you don’t have to overpay for support that doesn’t really fit. We’ll meet you where you are and help you build a tech setup that works. Simple as that.
Either fill out this form on our contact page or call 877-483-7624.
AI in Business: How Companies Use Artificial Intelligence and Why Human Skills Still Matter
/in BlogAI isn’t some magical fix—and it’s not here to take over. But when used right, AI in the workplace can ease the load on your teams, streamline business processes, and eliminate repetitive tasks. At Epoch, we’re seeing companies adopt AI tools that boost productivity while keeping people at the center.
5 Smart Ways Companies Use AI to Get Work Done
1. How AI Automates Repetitive Work in the Workplace
Most teams don’t need help with ideas—they need time. AI handles the repetitive stuff: organizing files, pulling reports, and moving tickets along. This frees up staff to focus on work that requires a human touch and real brainpower.
2. Detecting Patterns to Speed Business Decisions
While (most) humans are great at reading situations, AI is good at reading spreadsheets. It can sift through data, flag outliers, and catch issues sooner, helping teams act faster and more confidently.
3. The Benefits of 24/7 Availability in IT and Support
AI doesn’t sleep. If something breaks at 3 a.m., it can flag it, send an alert, or even take basic steps before someone can even think to log in. That’s a huge deal in IT, cybersecurity, and customer support. Around-the-clock monitoring like this is one of the major benefits of AI in the workplace.
4. Creating More Personalized Customer Communication
No one likes scripted messages. In fact, many people are put off by them. AI can sort preferences, past behavior, or open questions to make communication feel more personal and less like spam.
5. AI’s Real Impact on Healthcare Workflows
This isn’t theoretical. AI is helping doctors spot issues earlier, reduce errors, and stay ahead of fast-moving cases. It’s not about replacing clinicians—it’s about giving them better tools to do their job well.
When AI Hits Its Limits: What It Can’t Do (Yet)
Why Some Jobs Will Change as AI Advances
It’s not exactly breaking news. People know things are shifting. As tasks change, some roles will shift with them. Others just won’t have a place anymore. The real work is figuring out what to do about it—training people for new paths, rethinking what roles are actually needed, and making sure people aren’t left stranded.
The Challenge of Bias and Ethical Considerations in AI
Garbage in, garbage out. If training data is skewed, the output will be too. And that affects real decisions—hiring, lending, healthcare. This isn’t a quick fix.
Why Human Judgment Still Matters in Communication
AI can summarize a meeting. It can’t pick up on tone, awkward pauses, or what’s left unsaid. That kind of judgment still belongs to people.
Understanding Data Privacy Concerns in AI Applications
AI needs data, but there’s still confusion around who owns it, how it’s stored, and what’s fair game. We need better guardrails—and soon.
The Risks of Misuse and Importance of Security Measures
Scams. Deepfakes. Impersonation. AI can do damage in the wrong hands. Building in safeguards is a must, not a maybe.
Protecting Creative Professionals in the Age of AI
Writers, artists, musicians—AI is being trained on their work without any credit or pay. That’s not innovation—instead, it’s exploitation. Creative work has value. We need to treat it that way.
What’s Next for AI in Business — and How to Stay Ahead
Believe it or not, AI is here to stay. From marketing to AI in tech support, it’s already streamlining the tasks that used to slow teams down and drain resources. When it’s used well, it can help solve real problems—from backlogs to burnout. But we have to be clear on where it fits—and where it doesn’t.
How Epoch Makes AI Work for You and Your Team
If your organization is thinking through where AI fits in business or IT support—and where it doesn’t—Epoch is already having those conversations.
Get in touch through our contact form or by phone at (877) IT-EPOCH. No jargon, no pressure—just real help finding what works for you.
Managed IT & Training Services in Lehigh Valley – Epoch IT Supports the SHRM Community
/in BlogIn today’s fast-moving business world, staying ahead takes more than just having the right tools. To truly thrive, businesses need a skilled workforce, secure infrastructure, and reliable technology solutions. That’s where Epoch IT comes in. We proudly support organizations with managed IT services, cybersecurity solutions, and workforce training designed to drive long-term success.
As an active partner of the SHRM Community – Lehigh Valley, a local chapter of the Society for Human Resource Management, we’re proud to collaborate with professionals who share our commitment to innovation, growth, and development in the workplace.
Supporting the SHRM Community with Purpose
Our partnership with the SHRM Community – Lehigh Valley is rooted in a shared mission: driving growth and success throughout the Lehigh Valley’s business community. Today’s HR professionals face complex challenges—from digital transformation and cybersecurity concerns to remote onboarding and ongoing workforce training.
At Epoch IT, we meet these challenges head-on with integrated solutions that strengthen both IT infrastructure and employee development.
👉 To learn more about SHRM Lehigh Valley, visit www.shrmlv.org.
Comprehensive IT Services and Cybersecurity Solutions in the Lehigh Valley
Epoch IT is a women-owned, Pennsylvania-based small business specializing in managed IT services, customized training programs, and cybersecurity solutions. Our support includes:
And we don’t stop there. Our Learning Center—also known as Panurgy Training—is where technology meets people. Through live, instructor-led programs offered both online and in person, we help teams build the skills that matter most.
The Learning Center Difference
Wondering why teams choose to work with us? Here’s what sets us apart:
Whether your team needs to master Microsoft Excel, strengthen leadership skills, or improve communication, our programs are tailored to today’s workplace demands. If you have a question about this, we’d be happy to chat about it with you.
*Check out our other testimonials, too.
Credentials That Reflect Our Commitment
Epoch IT proudly holds certifications and affiliations that demonstrate our commitment to quality, equity, and professional development:
These recognitions reflect our broader mission—to deliver exceptional service while promoting inclusion and expanding access to learning.
Empowering HR Teams with Tailored Training
HR professionals are often the first to identify gaps in knowledge, compliance, or communication. That’s why we provide targeted training in areas such as:
We also offer Act 48-approved training for educators and public institutions, ensuring compliance with Pennsylvania standards.
Our private training options are perfect for organizations that need personalized content, strategic alignment, and measurable outcomes. Whether you’re building internal leadership pipelines or onboarding new technology, we tailor every solution to your needs.
Ready to Get Started?
We believe that meaningful learning leads to meaningful change. Whether you’re looking to grow professionally or invest in your team’s development, our expert instructors and custom programs are here to help you succeed.
If you’re attending a SHRM event or simply searching for a reliable IT and training partner, Epoch IT is ready to support your mission. From securing systems to building skillsets, we deliver the tools, knowledge, and service that move businesses forward.
Contact Epoch IT today to learn more or request a course catalog: training@epochit.com.
New Outlook vs Old Outlook: What’s Changed and What You Need to Know
/in BlogMicrosoft Outlook has long been the go-to email and calendar app for both pros and casual users. In this post, we compare the new Outlook with the classic version, so you can see what’s changed and what stayed the same.
Microsoft just released a big Microsoft Outlook update in Microsoft 365. If you want every detail straight from the source, check out Microsoft’s feature-comparison page. Here, we’ll highlight the key points:
Cleaner Design & UI: Modern Microsoft 365 Email Interface
Old Outlook had a ribbon full of buttons—powerful, but busy and sometimes overwhelming. The new Outlook looks more like the web or mobile version. It has clean lines, fewer menus, and more white space.
Why it matters: If you like a simple layout, the new Outlook feels lighter and less cluttered.
Faster Performance with Cloud Infrastructure & IT Support
Old Outlook can feel slow. It takes longer to start up if you have a large mailbox or many add-ins. The new Outlook is a web-based app. It uses cloud computing to sync mail faster and load pages quickly.
Why it matters: If performance frustrates you, the new version is noticeably snappier.
Add-ins & Compatibility: Expert IT Consulting Tips
Old Outlook: Supports legacy COM add-ins that many businesses still need. The new Outlook uses modern web-based add-ins. These are more secure but don’t cover every old tool yet.
Why it matters: If your team relies on older add-ins, stick with the classic version for now.
Feature Comparison for Power Users: IT Helpdesk Insights
Below is a quick comparison of key features. Classic Outlook still wins in some areas:
Why it matters: Power users—especially those who work offline or with multiple profiles—may want to stay on the classic version a bit longer. If you need help, our IT helpdesk and tech support can guide you through the pros and cons.
Reliable Cross-Device Sync: Leveraging Cloud Services
One goal of the new version is a consistent feel on Windows, Mac, and the web. Because it’s cloud-based:
Why it matters: If you hop between devices often, the new Outlook saves time and headaches.
Learn more about our Cloud Services and Managed Cloud Services to stay connected and secure across every platform.
Settings & Customization: Business IT Support Guide
Old Outlook buried tons of settings in deep menus. You could tweak almost anything, but it took time to find the right option. New Outlook offers easier access to the most-used settings, though not all advanced options have made the move yet.
Why it matters: If you love custom layouts, rules, or multiple profiles, classic Outlook still has the edge. Our Managed IT Services can help set up your preferences in either version and ensure your team stays productive.
Should You Switch? IT Outsourcing & Managed IT Advice
Final Thoughts: Managed IT, Remote Support & Your Email Environment
The new Outlook vs old Outlook debate boils down to this: Microsoft built the new version with performance and accessibility in mind, but not every feature has made the transition.
If you’re managing VPN issues, cloud access, or remote workers, having an experienced MSP (Managed Services Provider) can make the switch easier and help you avoid disruptions.
Whether you’re ready to embrace the latest Microsoft 365 experience or prefer the comfort of the classic version, Epoch is here to support you with expert computer support, proactive cybersecurity, and reliable remote support—wherever you work. Contact us today!
The AI Cybersecurity Revolution: How Businesses Will Stay Protected in 2025
/in Blog